Shipping Policy

Shipping Policy

Last updated: September 24, 2026

We prepare and dispatch Gulaal Jaipur orders with care. This policy explains how delivery works, what can affect timing, and what to do if an order is delayed or arrives with an issue.

1. Processing and dispatch

Orders are reviewed after checkout and may require payment, address, product, or customization verification before dispatch. Processing time depends on product availability, finishing, personalization, and quality checks. Made-to-order or customized products may need additional time; any specific estimate shown on the product page or at checkout applies to that order.

When your order is handed to the carrier, we will send available tracking information to the contact details provided at checkout. Tracking may take some time to begin updating after pickup.

2. Delivery estimates

The delivery estimate shown at checkout is an estimate, not a guarantee. Transit can be affected by the destination, carrier capacity, weather, public holidays, festivals, remote-area service, customs, and events outside our reasonable control. If a carrier reports a problem, we may contact you to confirm the address or arrange the next available step.

3. Delivery address and attempts

Please check your name, phone number, postal code, and complete delivery address before placing an order. An address change can be requested through the Contact page before dispatch, but it cannot be guaranteed after the parcel has been handed to the carrier. If a parcel is returned because of an incorrect address, an unavailable recipient, refusal, or repeated failed delivery attempts, any reshipment or carrier charges may be payable by the customer and any refund will be handled under the Return and Refund Policy.

4. Shipping charges and service areas

For domestic India orders, standard shipping is currently free for orders of ₹1 or more. Cash on Delivery is available for eligible domestic orders. Other destinations, shipping methods, and charges are shown at checkout. Promotional free-shipping offers, if any, apply on the terms displayed with that offer. Some postcodes, remote locations, or products may not be serviceable. If we cannot ship an accepted order to the selected address, we will contact you with the available options.

5. Domestic and international orders

For deliveries within India, the checkout estimate and charge for your pincode apply. For international deliveries, the customer is responsible for import duties, customs charges, local taxes, and any carrier or clearance fees imposed by the destination country unless the checkout explicitly states otherwise. Customs delays are outside our control, and a parcel may not be released until those charges are paid.

6. Packaging and delivery inspection

We package orders to protect them during ordinary transit. Please inspect the outer package and the products promptly after delivery. If an item is damaged, defective, or different from what was ordered, keep the packaging and contact us through the Contact page as soon as possible with the order number and clear photographs. Resolution is handled under the Return and Refund Policy.

7. Contact

For tracking questions, address changes, delivery delays, or a parcel marked delivered that you cannot locate, use the Contact page on this store. Include your order number and the phone or email used at checkout so we can investigate efficiently.

For shipping support, tracking questions, address changes, delivery delays, or delivery issues, you may also email gulaaljaipur@gmail.com.