Return and Refund Policy

Return and Refund Policy

Last updated: September 24, 2026

We want you to feel confident ordering from Gulaal Jaipur. This policy explains when an order may be cancelled, exchanged, replaced, or refunded. Product-specific terms shown at checkout or on the product page also apply.

1. Contact us promptly

If you receive a damaged, defective, incorrect, or incomplete order, contact us through the Contact page as soon as possible after delivery. Include your order number, the phone or email used at checkout, a description of the issue, and clear photographs of the item, packaging, and shipping label. Keep the item and packaging safely while we review the request.

2. Eligibility for an exchange or replacement

Subject to availability and inspection, we may offer an exchange or replacement when an incorrect item was sent, an item is damaged or defective on arrival, or a size exchange is expressly available for that product. Items must be unused, unwashed, unaltered, with original tags and packaging, and in resalable condition. We may ask for measurements or additional photographs before approving a request.

A replacement or exchange is not guaranteed until we confirm eligibility in writing. If the original item is unavailable, we may offer an alternative solution permitted by applicable law.

3. Items generally not eligible

Unless required by law or agreed by us in writing, we do not accept requests for a change of mind, colour or screen-display preference, fabric or style preference, incorrect size selected by the customer where a size guide was available, signs of wear, washing, perfume, stains, alteration, damage after delivery, missing tags or packaging, or customized, personalized, made-to-measure, clearance, or final-sale items.

4. Return shipping and inspection

If we confirm that the issue was caused by an incorrect, damaged, or defective item, we will explain the available return or pickup method. For an approved customer-requested exchange, shipping or handling may apply where shown at checkout or communicated by our team. Do not send an item back without instructions; an unapproved parcel may be delayed or refused.

5. Refunds

Once an approved return reaches us and passes inspection, any refund will be issued to the original payment method or by another method permitted by law. Processing times depend on the payment provider and bank. Shipping, cash-on-delivery, customs, duties, and other charges may be non-refundable where permitted by law. If an order is returned to us because of an incorrect address, refusal, or repeated failed delivery attempts, any refund or reshipment charge will be assessed under the Shipping Policy.

6. Order cancellations

A cancellation request must be submitted through the Contact page as soon as possible after placing an order. We will try to stop an order before processing or dispatch, but cancellation is not guaranteed once work has begun or the parcel has been handed to the carrier. Customized or made-to-order products may not be cancellable after production begins. Any approved refund is subject to applicable law and the payment provider’s processing time.

7. International orders

International orders may have different return, exchange, customs, and carrier requirements. Import duties, taxes, and customs fees are generally the customer’s responsibility and may not be refundable. Contact us before sending an international return so we can confirm whether a resolution is available for your order.

8. Fraud and abuse

We may refuse a request that appears fraudulent, abusive, repeated, or inconsistent with the condition of the item or order records, subject to applicable consumer law.

9. Contact

To request a cancellation, exchange, replacement, or refund review, use the Contact page on this store. Include your order number and complete details so our team can respond with the next steps.

To request a cancellation, exchange, replacement, or refund review, email gulaaljaipur@gmail.com or use the Contact page on this store.

Return, exchange, replacement, cancellation, and refund requests must be submitted within 3 calendar days of delivery. Requests received after this window may be declined, subject to applicable law.