Privacy Policy

Privacy Policy

Last updated: September 24, 2026

Gulaal Jaipur respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, when we share it, and the choices available to you when you visit our online store, place an order, or contact us.

1. Information we collect

We may collect information you provide directly, including your name, email address, telephone number, billing and shipping address, city, state, postal code, order details, product preferences, measurements or customization notes, and the contents of messages you send to our support team.

When you browse our store, Shopify and our service providers may automatically receive technical and usage information such as your IP address, browser type, device type, approximate location, pages viewed, links clicked, referring page, cart or wishlist activity, and the date and time of your visit. We use this information in aggregate to understand how the store is used and to keep it secure.

Payment information is processed by the payment provider selected at checkout. Gulaal Jaipur does not need or store your complete card, banking, or UPI credentials for ordinary customer support.

2. How we use information

We use personal information to:
• create and manage orders and accounts;
• verify payments, arrange delivery, provide tracking, and handle returns, exchanges, refunds, and support requests;
• communicate with you about orders, delivery, service notices, and questions you raise;
• maintain, troubleshoot, secure, and improve the store and develop products and services;
• understand traffic and shopping activity through analytics, research, testing, and reporting;
• detect, investigate, and prevent fraud, abuse, unauthorized activity, and security incidents; and
• comply with tax, accounting, legal, regulatory, and law-enforcement obligations.

We may send promotional messages only where permitted by law and, where required, with your consent. You can opt out of marketing at any time by using the unsubscribe option in the message or contacting us through the Contact page. Transactional messages may still be sent when needed to complete or support an order.

3. Cookies and similar technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to keep the store working, remember preferences, maintain carts, measure performance, and understand which pages and products are useful. Your browser settings may let you block or delete cookies. Some store features may not work correctly if essential cookies are disabled.

4. When information is shared

We may share the information needed for a specific business purpose with Shopify and providers that host, operate, secure, analyze, market, support, fulfill, or deliver the store and your order. Payment gateways, courier partners, technology providers, customer-support providers, and analytics providers receive only the information reasonably needed for their assigned service and are expected to protect it.

We may also disclose information when necessary to comply with law or a valid legal process, protect the rights and safety of Gulaal Jaipur, our customers, or others, investigate fraud or security issues, or complete a business transfer. We do not sell personal information as a standalone product.

5. Data security and retention

We use reasonable administrative, technical, and organizational safeguards for personal information. No method of transmission or storage is completely secure, so we cannot promise absolute security. We retain information for as long as it is reasonably needed for the purposes described in this policy, including order history, customer service, accounting, dispute resolution, and legal compliance.

6. Your choices and rights

Subject to applicable law, you may ask us to access, correct, update, or delete personal information, ask how it is used, withdraw consent for optional marketing, or raise a privacy concern. We may need to verify your identity before completing a request. To make a request, use the Contact page and include the email address or order details connected with your request.

7. Children’s privacy

Our store is intended for adults and is not directed to children. We do not knowingly collect personal information from children where collection is prohibited by law. If you believe a child has provided information to us, contact us through the Contact page so we can review it.

8. Third-party links and services

Our store may link to third-party websites, payment pages, social networks, or other services. Their privacy practices are controlled by their own policies. Please review those policies before providing information. This policy applies to information handled by Gulaal Jaipur and the store services we use.

9. International processing

Some Shopify or service providers may process information in a country different from the one where you live. Where required, we use appropriate safeguards for that processing.

10. Changes to this policy

We may update this policy when our practices, services, or legal obligations change. The revised version will be posted on this page with an updated date. Your continued use of the store after an update means you have had an opportunity to review the revised policy.

11. Contact

For privacy questions, requests, or complaints, contact Gulaal Jaipur through the Contact page on this store. Please include enough information for us to identify your request and respond.

For privacy questions, requests, or complaints, you may also email gulaaljaipur@gmail.com.